Return policy

Returns

We strive to ensure that our customers are satisfied with the service they receive from Perfect Awake.
We accept returns and we have a 14-days return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us at info@perfectawake.com. Please note that returns will need to be sent to the following address:

Perfect Awake di Silvio Arduini
Via Oberdan 16/B,
20093 Cologno Monzese, (MI) Italia

The customer will be responsible for the return shipping label and the customer will be responsible for the shipping costs.

Only after your request is accepted. you can send your package. Shipping costs related to the return will be at your expense.
Items sent back to us without first requesting a return will not be accepted.
It is your responsibility to prove that the goods have been returned and to return them via a recognized carrying firm of your choice that will provide proof of shipping and delivery.
It is your responsibility to assume all of the risks for these returns, along with the expenses, insurance and transport costs associated with these returns.

You can always contact us for any return questions at info@perfectawake.com.

Damages and Issues

In case you notice damage to the parcel in the presence of a courier, please take photos of the damages and refuse to accept it.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. You have 14 days after receiving your item to request a return.

We will send you the return shipping label and the return costs will be paid by us.

For any request please contact us on the telephone number +39 0242447893 or by email: info@perfectawake.com